Emergency Numbers

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Never assume that someone else has reported an emergency situation or suspicious activities. If you see something, say something to the appropriate party or parties immediately. Time is usually a critical factor in an emergency situation.

After-Hours Emergencies

Liberty Commons’ Managing Agent, The Dartmouth Group can be reached at 781-275-3133 to address Common Area emergencies.1 We ask that you please unblock your number (by dialing *82 before the telephone number) before calling The Dartmouth Group. All after-hours returned calls will come from a blocked number.

The 24-hour emergency line is provided to respond to emergency situations1 that are or have a significant likelihood of causing damage to person or property during after hour times and on weekends. In the event that Unit Owners utilize the emergency line for reasons other than bona fide emergencies, Liberty Commons Condominium Trust has the right to assess any and all administrative and other charges on per call basis back to the Unit. Such charge shall be assessed to the individual Unit Owners account for reimbursement to the Trust.

Any and all damages and/or accidents must be reported to Liberty Commons’ Managing Agent immediately. Please consult Liberty Commons’ Insurance Resolution.


Most every Unit should be equipped with its own individual water shut-off within the Unit itself. In 2002, a water shut off was added to townhouses and is located in the wall of the main entry stairway behind a small access panel for the Berrington Road Units. All garden-style Units (ground level Units) have access to a Common Area where the main water shuts are located for their Unit and the townhouse above. This Common Area and the main water shut offs is accessible through an access panel in the back of the closet in the front of the Unit. Gates Crossing Units are slightly different in design and layout, and water meters and shut-offs are located in a different location. You should familiarize yourself with these water shutoffs prior to any emergency as water damage can be very costly and effect multiple Units in a short period of time. If there is a water main break before the water meters and shutoffs, contact the Leominster Water Department or the Police immediately, and then contact Liberty Commons’ Managing Agent.

The Unit Owners of garden-style Units should check the water meters and pipes for any leaks a minimum of twice per year in the fall and spring are usually good times. This will protect your Unit and surrounding Units from costly water damages, which Liberty Commons has experienced far too much of. Townhouse owners don’t have immediate access to the Common Area where water meters and shutoffs are located, so it is in garden-style Unit Owners best interests to assist with these semi-annual checks.

If possible, you should have emergency contact numbers of your immediate neighbors in your Pod and Building.

For detailed information on the water meter access points, please refer to Water Meter Access Points.

Hot water heaters are located in the mechanical rooms outside the rear of each Unit. Water heaters are the Unit Owner’s responsibility and should be checked at least twice per year for any leaks or problems, in the fall and spring are usually good times. Hot water heaters contain 40 gallons or more of water and should a leak occur, if water is not shutoff, more than the capacity of the hot water heater could leak or flow into units. Each hot water heater should have a drain pan under the hot water heater and external drain line. If your Unit does not have one of these hot water heater drain pans than please contact the Managing Agent.

The Massachusetts Building Code requires all washing machine above the first floor to have a overflow drain pan under the washing machine. Each of the townhouses had an overflow drain pan that in the event of an overflow would drain out the side of the building prior to the sale of the Units. Since then, the drain pipes have disappeared from townhouse units. Each townhouse Unit Owner is responsible for ensuring that this required washing machine overflow pan and drain line (pipe) is in place and functioning and any resulting damages from its absence. Unit Owners should check to see if the washing machine overflow drain pan and drain pipe are intact and functioning prior to an overflow condition. If the overflow drain pan or drain line (pipe) is missing, the Unit Owner should replaced the washing machine overflow pan and the drain pipe. The drain pipe should protrude at least 6-12 inches from the side wall of the exterior wall. Having the Massachusetts required washing machine drain pan and drain line (pipe) is the law and protects both the townhouse it serves and the garden-style Unit below from any water damages. If you have questions, please contact the Managing Agent.

Sewer Pump Station

If the red light on the side of the sewer pump station is lit or flashing or the alarm sounds, please contact WhiteWater, Inc. at 888-377-7678. The red light or alarm indicates a problem that could affect all Units are Liberty Commons and time is of the essence. The sewer pump station is located west of Building 1 (2-16 Gates Crossing). The sewer pump station does a system test each Monday, so you may hear some noise coming from inside the sewer pump station or during periods of power loss.

No one is authorized to access the sewer pump station, except for the crews from WhiteWater, Inc., Bigelow Electrical Co, Inc. (“Big Power”), Liberty Commons’ Board of Trustees, The Dartmouth Group and any authorized Liberty Commons’ contractors (i.e., the grounds maintenance contractor (landscaping and snow removal), the general contractor, etc.). The doors should be closed and locked at all times, unless service is being performed.


Smoke and carbon monoxide detectors are not interconnected and there is no fire suppression system. When a smoke or carbon monoxide detector signals an alarm, surrounding Units and the Building are not notified. Smoke and carbon monoxide detectors are the individual Unit Owner’s responsibility. You should contact the Leominster Fire Department immediately in the event of any fire, get everyone out of your Unit, and then notified all residents in the Building. Please keep in mind that we have an abundance of elderly residents and some children. Residents should move away from the effected Building. Residents should not gather in the rear of any Building as the natural gas lines for the development run behind each of the Buildings and the space behind the Buildings is generally a confined space. Please remember to check and test your smoke and carbon monoxide sensors at least twice per year or more often as necessary.

Replace the backup batteries at least once per year on a schedule (i.e., New Years Day). Please clean out dryer vents at least once per year or more often if there is a build up of lint. This not only protects the individuals who resident in your unit, but all other residents of the Building.

Never bring any flammable, combustible, or explosive substance or material inside a unit or the mechanical room of the unit (i.e., the furnace and hot water heater room), as this places everyone at high potential risk of danger, injury, loss of life, property loss, etc. Propane tank(s) of any size should never be stored inside a Unit or the mechanical room.

Dryer vents should be cleaned out 1-2 times per year. This will help your dryer to function more efficiently, saving money, and reduce the chance of a fire. Each Unit Owner is responsible for checking and cleaning out their own dryer vent. If you need guidance on how to clean out your dryer vent, please contact the Managing Agent for assistance.


If you see something, say something. If there is an emergency or you observe something suspicious, contact the Leominster Police Department and follow their instructions for the situation.

It is better to be wrong than have someone be the victim of a crime, someone get injured, or worse. As neighbors, we all have to watch out for one another. Be aware. Be vigilant. Be safe. Liberty Commons is a safe place to live. Let’s keep it that way.

1 An “emergency” is a bona fide emergency that imminently threatens a Unit, Building, Common Area, Limited Common Areas, Common Element or human safety and/or life. Calls to the emergency line that are not a bona fide emergency may be subject to any and all expenses being assessed back to the individual Unit. All calls to the emergency line that relate to a Unit Owner responsibility and/or obligation are subject to assessment of any and all expenses back to the individual Unit. For life threatening emergencies, immediately call 911 or the local emergency response number for the Leominster Police, Leominster Fire, Emergency Medical Services, Leominster Water Department (call the Leominster Police after normal business hours) and National Grid (for electric or natural gas emergencies).

Last Updated: October 1, 2018