Emergency Numbers

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Never assume that someone else has reported an emergency situation or suspicious activities. If you see something, say something to the appropriate party or parties immediately. Time is usually a critical factor in an emergency situation.

After-Hours “Common Element” Emergencies

Empire Management Company

Please unblock your number (by dialing *82 before the telephone number) and carefully follow the prompts provided by the automated system.

Failing to unblock your telephone number and follow the automated instructions, may mean you do not receive the assist you require from Empire Management Company.


Each unit should be equipped with its own individual water shut-off within the unit itself. In 2002, a water shut off was added to townhouses and is located in the wall of the main entry stairway behind a small access panel. All garden-style units (ground level units) units have access to a Common Area where the main water shuts are located for their unit and the townhouse above. This Common Area and the main water shut offs is accessible through an access panel in the back of the closet in the front of the unit. Gates Crossing units are slightly different in design and layout, and water meters and shut-offs are located in a different location. You should familiarize yourself with these water shutoffs prior to any emergency as water damage can be very costly and effect multiple units in a short period of time. If there is a water main break before the water meters and shutoffs, contact the Leominster Water Department or the Police immediately, and then contact Empire Management Company.

The owners of garden-style units should check the water meters and pipes for any leaks a minimum of twice per year in the fall and spring are usually good times. This will protect your unit and surrounding units from costly water damages, which Liberty Commons has experienced far too much of. Townhouse owners don’t have immediate access to the Common Area where water meters and shutoffs are located, so it is in garden-style unit owners best interests to assist with these semi-annual checks.

If possible, you should have emergency contact numbers of your immediate neighbors in your pod and building.

Hot water heaters are located in the mechanical rooms outside the rear of each unit. Water heaters are the unit owner’s responsibility and should be checked at least twice per year for any leaks or problems, in the fall and spring are usually good times. Hot water heaters contain 40 gallons or more of water and should a leak occur, if water is not shutoff, more than the capacity of the hot water heater could leak or flow into units. Each hot water heater should have a drain pan under the hot water heater and external drain line. If your unit does not have one of these hot water heater drain pans than please contact the Managing Agent.

The Massachusetts Building Code requires all washing machine above the first floor to have a overflow drain pan under the washing machine. Each of the townhouses had an overflow drain pan that in the event of an overflow would drain out the side of the building prior to the sale of the units. Since then, the drain pipes have disappeared from townhouse units. Each townhouse unit owner is responsible for ensuring that this required washing machine overflow pan and drain line (pipe) is in place and functioning and any resulting damages from its absence. Unit Owners should check to see if the washing machine overflow drain pan and drain pipe are intact and functioning prior to an overflow condition. If the overflow drain pan or drain line (pipe) is missing, the Unit Owner should replaced the washing machine overflow pan and the drain pipe. The drain pipe should protrude at least 6-12 inches from the side wall of the exterior wall. Having the Massachusetts required washing machine drain pan and drain line (pipe) is the law and protects both the townhouse it serves and the garden-style unit below from any water damages. If you have questions, please contact the Managing Agent.


Smoke and carbon monoxide detectors are not centrally connected and there is no fire suppression system. When a smoke or carbon monoxide detector signals an alarm, surrounding units and the building are not notified. Smoke and carbon monoxide detectors are the individual unit owner’s responsibility. You should contact the Leominster Fire Department immediately in the event of any fire, get everyone out of your unit, and then notified all residents in the building. Please keep in mind that we have an abundance of elderly residents and some children. Residents should move away from the effected building. Residents should not gather in the rear of any building as the natural gas lines for the development run behind each of the buildings and the space behind the buildings is generally a confined space. Please remember to check and test your smoke and carbon monoxide sensors at least twice per year or more often as necessary.

Replace the backup batteries at least once per year on a schedule (i.e., New Years Day). Please clean out dryer vents at least once per year or more often if there is a build up of lint. This not only protects the individuals who resident in your unit, but all other residents of the building.

Never bring any flammable, combustible, or explosive substance or material inside a unit or the mechanical room of the unit (i.e., the furnace and hot water heater room), as this places everyone at high potential risk of danger, injury, loss of life, property loss, etc. Propane tank(s) of any size should never be stored inside a unit or the mechanical room.

Dryer vents should be cleaned out 1-2 times per year. This will help your dryer to function more efficiently, saving money, and reduce the chance of a fire. Each Unit Owner is responsible for checking and cleaning out their own dryer vent. If you need guidance on how to clean out your dryer vent, please contact the Managing Agent for assistance.


If you see something, say something. If there is an emergency or you observe something suspicious, contact the Leominster Police Department and follow their instructions for the situation.

It is better to be wrong than have someone be the victim of a crime, someone get injured, or worse. As neighbors, we all have to watch out for one another. Be aware. Be vigilant. Be safe. Liberty Commons is a safe place to live. Let’s keep it that way.

FBI — Worcester Region Crime Statistics

The United States Department of Justice and Federal Bureau of Investigation (FBI) crime data comparison January to December 2012 to 2011 for the FBI’s Worcester Region. This information was downloaded on August 19, 2013, and  provides information where there are increases and decreases in the type of crimes for our region. For classifications and definitions, please refer to the Uniform Crime Reporting (UCR) Program.

  • Population 183,247
  • Violent Crimes — 1,750 in 2012 down from 1,811 in 2011
  • Murder — 8 in 2012 down from 12 in 2011
  • Forcible Rape — 30 in 2012 in 2012 down from 40 in 2011
  • Robbery — 418 in 2012 up from 412 in 2011
  • Aggravated Assaults — 1,294 in 2012 down from 1,347 in 2011
  • Property Crime — 6,426 in 2012 up from 6,085 in 2011
  • Burglary — 2,039 in 2012 down from 2,066 in 2011
  • Larceny Theft — 3,922 in 2012 down from 3,488 in 2011
  • Motor Vehicle Theft — 465 in 2012 down from 531 in 2011
  • Arson — 6 in 2012 down from 10 in 2011

Don’t Be A Victim

It is important for everyone to be aware of who belongs at Liberty Commons and what’s “normal,” and notify the appropriate authorities when something doesn’t look right. It’s better to be wrong than do nothing. There have been very few incidents that have taken place in the history of Liberty Commons. If you have any concerns, please contact the Leominster Police Department for tips on how not to become a victim. Below are some common and simple things you can do to be safe, such as:

  • Lock your vehicle and close the windows and sunroof at all times.
  • Don’t leave anything of value visible in the passenger compartment of your vehicle (i.e., radar detector, satellite radio receiver or antenna, GPS, other mobile devices, etc.).
  • Lock the doors and windows to your condominium, even if you are just going to the mailbox or dumpster.
  • If you are home and want the doors open, then lock your screen/ storm door(s). You don’t want someone just walking in on you.
  • Use a deadbolt lock on your doors, a chain lock is insufficient. If you have a sliding glass door use a locking bar.
  • Have a centrally monitored alarm and fire system installed. Have the installer enter a duress code, so if you are forced into your condominium, using the duress code will send a silent alarm to the police as a duress code, so they are aware of the situation you are in.
  • Notify a trusted neighbor if you are going to be away, so they can keep an eye out.
  • Know who belongs on the property. If you feel comfortable question any stranger as to who they are and what they are doing.
  • Write down the license plate, make, model, color of any vehicle that doesn’t belong, in case something happens. If you can do so safely, snap a photo.
  • Write down a detailed description of anyone suspicion (i.e., height, weight, age, hair color, eye color, race, gender, clothing description, and anything that is uniquely identifiable, like tattoos or scares).
  • Generally, be aware of other resident’s habits and schedules.
  • Program emergency numbers into your cell phone and home phone, so they are immediately accessible.
  • Obtain emergency contact numbers for neighbors in your pod, building, or neighboring buildings.
  • Keep a watchful eye on elderly and/ or handicapped neighbors. They may not always ask for help, but it’s always nice if you can assist them.
  • All condominium units have dusk-to-dawn optical sensors on the outside front exterior light, leave yours on. It’s doesn’t add much to your electric bill.
  • Have your house keys out and ready before exiting your vehicle. When leaving your condominium, have your vehicle keys out and ready.
  • If your vehicle remote is equipped with an alarm built-in, like most are today, bring your vehicle key into your bedroom with you. If there is a problem, like a break-in, you can activate the panic alarm in your vehicle to either scare off the criminal and/ or alert neighbors of a problem.
  • Carry a loud whistle on your key chain.